FAQ

Frequently asked questions

Answers we can confirm while the service is being built.

Search the site
Frequently asked questions

Listening

Can I listen to Live now?

Choose a room with a confirmed live status, enable the official YouTube player, and press Play yourself on the Live page. Availability varies by station. If a room is unavailable, check its status or try another room.

Why can’t I play a track?

Available live stations play through YouTube. The individual-track catalogue and direct audio sources have not launched. If a live room does not start, check your connection, player permission and room status.

Will AI-generated music disclose its origin?

Track detail and credit pages are planned to identify creators, roles, and AI involvement for each track. Rights and those details must be checked before any audio is published.

Products and orders

Can I order products now?

Not yet. Product images are design concepts. There are no confirmed prices, stock, payments, or real orders.

When will pre-orders open?

No opening date has been set. Before taking payment, we must provide full product details, prices, shipping costs, production/delivery windows, and cancellation terms.

What if an item is late or damaged?

Delay notices, cancellation and refund terms will be published with a real seller and help channel before sales begin. There are no orders to process on this site yet.

Accounts and club

Do I need an account to browse or listen?

You can browse and play available YouTube stations without a FLyLOFi account. Listener accounts have not launched, and listening does not require the operator Control Google OAuth connection.

Can I buy or redeem Cloudside points?

No. Points and rewards pages are a future experience outline. Points cannot currently be sold, topped up, transferred, earned, or redeemed.

Where are my favorites?

Favorites show only the features available on this device. They are not a cross-device account. Clearing browser data may remove locally stored favorites.

Data and contact

How are personal data and cookies handled?

Our privacy page explains the operator YouTube integration and player. Listener accounts and the shop are still in preparation. Enabling YouTube may allow the provider to receive device information and use cookies under its own policies.

Where can I send a message or data-rights request?

For YouTube data, revocation or deletion requests, contact [email protected] as explained on our privacy page. This does not open order support or listener accounts.

Still looking for an answer?

The contact page will show how to reach us once a responsible team and verified channel are available.

View contact status ↗